📍 Jabalpur • Nagpur
— Policy

Refund Policy

Free Demo Class

All demo classes provided by Unique Home Tutors are completely free of cost. No payment is required for booking or attending a demo class.

Active Plan Refunds

If classes are discontinued during an active plan, refunds shall be calculated only on officially approved unused sessions.

Completed sessions, attended sessions, scheduled sessions, and sessions already allocated to the tutor are non-refundable.

20-Session Plans

For 20-session plans, refunds (if approved) shall be calculated proportionately on the remaining unused sessions only. Completed sessions will be deducted from the refund calculation.

12-Session Plans

For 12-session plans, refunds (if approved) shall be calculated proportionately on the remaining unused sessions only. Completed sessions will not be refunded.

Other Plans

All other plans, including:

  • Monthly Plans
  • Alternate Day Plans
  • Custom Plans
  • Subject-Based Plans
  • Online Class Plans
  • shall follow the same unused-session refund principle.

    Tutor Change Policy

    If a parent requests a tutor change:

  • Sessions completed with the previous tutor shall not be refunded.
  • The new tutor shall begin under a fresh teaching cycle.
  • Previously completed classes remain chargeable.
  • Refund Processing Timeline

    Approved refunds shall generally be processed within 7–10 working days.

    Refunds will be transferred to the original payment source used for making the payment.

    Non-Refundable Items

    The following are non-refundable:

  • Demo Classes
  • Registration Fees (if applicable)
  • Study Materials
  • Assessment Charges
  • Completed Sessions
  • Scheduled Sessions
  • Administrative Charges
  • Payment Gateway Charges
  • Taxes (where applicable)
  • Refund Request Timeline (Very Important)

    If parents wish to discontinue classes or request a refund for remaining sessions, they must officially inform Unique Home Tutors through:

  • Phone: +91 7000530316
  • Phone: +91 9977944770
  • Email: uniquegroupofclasses@gmail.com
  • Refund requests must be raised:

  • Before making the next monthly payment, OR
  • Within the same active billing cycle
  • Refund requests submitted:

  • After long delays
  • After completion of the billing cycle
  • After exam completion
  • After syllabus completion
  • After plan expiry
  • shall not be considered. Parents are requested to carefully plan tuition continuation before making each monthly payment.

    Full Month Fee Applicability

    If parents choose to continue classes until:

  • Examination completion
  • Syllabus completion
  • End of academic requirement
  • End of school term
  • then the full monthly fee remains applicable, even if some sessions remain unused afterwards.

    Examples include:

  • Exams ending early
  • School schedule changes
  • Student unavailability
  • Family vacations
  • Personal decisions
  • The tutor's time slot remains reserved throughout the billing cycle. Therefore, residual unused sessions within that completed cycle shall not be refundable.

    No Retroactive Refunds

    Refunds cannot be claimed retrospectively. This includes:

  • Unused classes from previous months
  • Previous completed billing cycles
  • Sessions never reported during the active cycle
  • Sessions remaining after exam completion
  • Claims raised long after the plan period
  • Tutor payouts, slot reservations, planning, scheduling, and operational costs are committed in advance. Therefore, retrospective adjustments are not operationally possible.

    Parent Session Planning Responsibility

    Parents are responsible for informing Unique Home Tutors in advance regarding:

  • Exam schedules
  • Planned discontinuation
  • Family vacations
  • Festival breaks
  • Travel plans
  • Changes in academic requirements
  • Reduction in class frequency
  • Failure to notify Unique Home Tutors within the active cycle may result in unused sessions becoming ineligible for refund or adjustment.

    Final Refund Decision

    Any refund, if applicable, shall be calculated only on:

  • Officially approved unused sessions
  • Sessions falling within the active plan period
  • Requests submitted within the prescribed timeline
  • The final decision regarding refund eligibility, refund amount, refund approval, and refund processing shall remain at the sole discretion of Unique Home Tutors Management.

    Deductions

    Approved refunds may be subject to deduction of:

  • Payment Gateway Charges
  • Banking Charges
  • Transaction Charges
  • Taxes
  • Other applicable processing costs
  • before refund disbursement.

    Related Policies

    This Refund Policy should be read together with:

  • Parent Policy
  • Fee & Payment Policy
  • Gap & Compensation Policy
  • Recontinuation & Slot Reservation Policy
  • Terms & Conditions
  • In case of any conflict, the interpretation most consistent with advance-fee tuition operations, tutor slot reservation, and academic planning shall prevail.

    Policy Acceptance

    By making any payment to Unique Home Tutors, the parent, guardian, or student confirms that they have read, understood, and agreed to this Refund Policy in its entirety.

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